Delivery & Return Policy

General Policy on Delivery and Returns

Orders placed at HCGWeightLoss, once processed, are shipped within 2 full business days. Normally, your order will be delivered at your door step within 5 business days, starting from the date of your order.

Occasional delays may occur with orders, placed on weekends or major public holidays, due to high volume. We ship all packages via courier only.

Shipping Disclaimer

“Weightloss in a bottle” only accept Australian and New Zealand Credit Cards. We do not accept USA credit cards nor do we ship to the USA.

Order Confirmation

Your order is confirmed through a confirmation email. Once your order has been placed, our system generates and sends a confirmation e-mail stating the pre-authorised amount charged on your credit card by HCGWeightLoss (

Order Shipment

Once you place an order, we will process the charges to your credit card and ship the package within 2 business days by courier. The delivery, suspect to occasional delays, will be made within five business days from the date of your order.


Please inspect all items in the delivery when they arrive. In case of any damage to packaging, make note of it while signing for the delivery. In the event of items arriving damaged, send photos of the packaging of your item(s) on the email and we will process an insurance claim on your behalf.